Returns/Exchanges

Return/Exchange Policy

return-authorization-form-revolution-bike-shop.jpg

Steps for processing return/Exchanges:

  1. Fill out this form: https://revolutionbikeshop.com/content/Revolutionreturnform.pdf
  2. Email the form to: [email protected]
  3. Allow 48-72 hours for our staff to contact you for the return
  4. Our friendly staff will fill you in on the rest

Revolution Bike Shop strives to satisfy our customers. If you wish to return/exchange a purchased (unused) item within 30 days of purchase please fill out the form attached HERE and return the filled out form to [email protected]

Please allow 24-48 hours to process return authorization requests once the return has been received.

Unused items: This is defined as a product that is new and has never been used or installed. All original packaging must be intact and present to be eligible for a full refund.

Used items: Used items may be returned under management discretion and returns will be given store credit only.  Used items that are returned must be done through the same process as unused items. The value of the exchange or return will be based on the state of the item as well as the reason for return and/or condition of the product. Some restrictions may apply.**

What Do I Need To Send Back With My Return/Exchange?:

Please include all original packaging as well as the product that you wish to return or exchange, paired with a print out of the return request form or the original purchase receipt that you received in your email. Please clearly print the order’s applicable RA# on the outside of the package. Please note: If you return a product without an RA# you will not receive a refund or exchange.

Special Order Items:  Some items are special ordered for products we don't normally carry in store or are only able to be special ordered from manufacturer (eg. shoes, helmets, clothing, limited edition bikes, parts, etc). These returned items are subject to a 15% restocking fee because of the nature of what the manufacturer imposes on us. This fee will be up to Revolution to decide based on the product ordered and the ability to resell or re-stock or send back to the manufacturer. 

*Unused Item Return After 30 Days:

Our policy is not to accept returns after 30 days. Some extenuating circumstances may apply. If you have a product that you wish to return after 30 days please fill out our return form HERE and email it to [email protected]. We will review your request and reply within 48-72 hours with a response as to what we may be able to do for you.

**Restrictions On Returned Or Exchanged Products:

Some items, once installed or used, may not be reusable in any circumstance and will be void from the return or exchange process once used. There is a general list of these items below. Please note these are general and not definitive and management discretion may override any policy. To request a management override please email [email protected] with a completed form and request an exception through this process. Used items that are approved and returned will be subject to a minimum of a 10% restocking fee.

  •      Cables/Housing
  •      CO2
  •      Computers
  •      Handlebar tape
  •      Nutrition
  •      Tires
  •      Tubes
  •      Tire sealant

 

Returns Address:
Revolution Bike Shop
[email protected]
235 S HWY 101
Solana Beach, CA 92075